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Customer Success Manager

Amsterdam, Noord-Holland, NetherlandsOperations

Job description

At Source, we are supporting the best greenhouse growers in the world to help them scale their operations and become more successful. We do this by building software and AI solutions that help growers to more efficiently and effectively manage their day-to-day operations. By doing this, we are accelerating the global adoption of efficient and robust food systems which will make fruits and vegetables available and affordable to more people in a sustainable way. 

We are building an international, diverse, multi-disciplinary team consisting of the brightest talents that the fields of engineering, data science, and plant science have to offer, complemented with the people that can bring these solutions to our customers and help them become successful with it.

As a Customer Success Manager at Source, you are responsible to make our customers -the growers- successful using our solutions. Our solution supports growers at the very core of what they do, and therefore our customers are looking for someone they trust, who understands their reality, and knows what they’re talking about. Next to that, you are also the voice of your customers in our own organisation, and will be working with our Product teams to ensure our solutions support their use cases. You'll be wearing many hats and should feel comfortable switching between working with customers and spearheading a wide variety of internal initiatives within Source.

What we'd love you to get excited about

  • Contributing to the global availability and affordability of fruits and vegetables through collaborating with the growers that actually grow the fresh produce;
  • Being the guide of growers on their journey to success with our solutions;
  • Becoming knowledgeable on how greenhouses operate;
  • Working closely with users and educating them on how they can extract the most value from our solutions;
  • Recognising opportunities for our growers to gain additional value and working together with Sales to cross-sell other solutions;
  • Working with growers and internal teams to continuously improve our solution.

Job requirements

You have

  • 4-6 years experience working in a customer-facing role within a B2B (tech) industry;

  • Outstanding communication skills in Spanish, Dutch and English;

  • Willingness to travel (potentially as much as 1 week per month)

  • Strong analytical skills and proficiency with using data and metrics to back up what you say and what you do;

  • A proactive, customer-first mindset which enables you to identify issues before they surface to ensure a top-notch customer experience;

  • Active listening skills;

  • A driving license valid for the Netherlands.

*At Source, we highly value diversity of backgrounds and thoughts. Research has shown that people make different internal assessments of whether they are a good fit for the job. We therefore highly encourage you to apply for this job, even if you feel you might not 'tick all the boxes!

Our offer in return for your talent and skills

To reward your contributions, we offer you:

  • A hybrid work environment - we have working days at the office on Mondays and Thursdays which we make awesome

  • Paid lunch on the office days

  • Flexible hours - always respecting your team & meetings.

  • Pension contribution of 4.5%

  • Macbook (for the deep tech roles a 16T)

  • Curiosity and learning sessions

  • Travel allowance for office commute

  • Annual learning budget of € 1,000

  • Work from home budget of € 550

  • Monthly wifi & phone plan reimbursement of € 50

  • Unlimited holidays and we expect you at least to take 25 per year

  • Source Super Social (S3) - Our Thursday drinks (when possible at the rooftop terrace)

  • S4s - per quarter we have a big company event on Friday that includes dinner and special activities

Our Process