Customer Success Manager

At Source, we support the best greenhouse growers in the world to help them scale their operations and become more successful. We do this by building software and AI solutions that allow growers to manage their day-to-day operations more efficiently and effectively. By doing this, we are accelerating the global adoption of efficient and robust food systems, which will make fruits and vegetables available and affordable to more people in a sustainable way.

We are building an international, diverse, multidisciplinary team consisting of the brightest talents in engineering, data science, and plant science. This team will be complemented by the people who can bring these solutions to our customers and help them become successful with them.

As a Customer Success Manager at Source, you play a pivotal role in making our customers -the growers- successful using our solutions. Your work directly impacts the very core of what they do, and therefore our customers are looking for someone they trust, who understands their reality, and knows what they’re talking about. You are also the voice of your customers in our own organisation, and will be working with our Product teams to ensure our solutions support their use cases. You'll be wearing many hats and should feel comfortable switching between working with customers and spearheading a wide variety of internal initiatives within Source.

What we'd love you to get excited about

• Contributing to the global availability and affordability of fruits and vegetables through collaborating with the growers that grow the fresh produce;

• Being the guide of growers on their journey to success with our solutions;

• Working closely with users and educating them on how they can extract the most value from our solutions;

• Recognising opportunities for our growers to gain additional value and working together with Sales to cross-sell other solutions;

• Working with growers and internal teams to continuously improve our solution.

You have

• 4+ years experience working in a Customer Success, Account Management, or similar customer-focused role;

• 3+ years experience working in a face-paced B2B SaaS environment;

• Excellent written and oral communication skills in Dutch and English;

• An entrepreneurial mindset and demonstrated ability to 

• be proactive and take initiative to get things done;

• Experience in independently owning a portfolio of customers and driving expansion opportunities and renewals;

• The instinct to identify and capitalise on commercial opportunities across your customers, coordinating with your sales counterpart;

• Strong analytical skills and proficiency in using data and metrics to back up what you say and what you do;

• A proactive, customer-first mindset that enables you to identify issues before they surface to ensure a top-notch customer experience;

• A driver's licence valid in The Netherlands;

• Affinity and/or experience with horticulture or agriculture is a strong plus;

• Work experience within AgTech is a strong plus.

*At Source, we highly value diversity of backgrounds and thoughts. Research has shown that people make different internal assessments of whether they are a good fit for the job. We therefore highly encourage you to apply for this job, even if you feel you might not 'tick all the boxes!

Our offer in return for your talent and skills

To reward your contributions, we offer you:

• A hybrid work environment - we have working days at the office on Mondays and Thursdays which we make awesome

• Paid lunch on the office days

• Flexible hours - always respecting your team & meetings.

• Pension contribution of 4.5%

• Macbook (for the deep tech roles a 16T)

• Curiosity and learning sessions

• Travel allowance for office commute

• Annual learning budget of € 1,000

• Work from home budget of € 550

• Monthly wifi & phone plan reimbursement of € 50

• Unlimited holidays and we expect you at least to take 25 per year

• S4s - per quarter we have a big company event on Friday that includes dinner and special activities

Our Process

*Please note that if you progress to the final round of our selection process, we will kindly request a reference to help us get to know you better.