Customer Success Manager (N.A.)

At Source, we support the best greenhouse growers in the world to help them scale their operations and become more successful. We do this by building software and AI solutions that allow growers to manage their day-to-day operations more efficiently and effectively. By doing this, we are accelerating the global adoption of efficient and robust food systems, which will make fruits and vegetables available and affordable to more people in a sustainable way.

We are building an international, diverse, multidisciplinary team consisting of the brightest talents in engineering, data science, and plant science. This team will be complemented by the people who can bring these solutions to our customers and help them become successful with them.

As a Customer Success Manager at Source, you play a pivotal role in making our customers -the growers- successful using our solutions. Your work directly impacts the very core of what they do, and therefore our customers are looking for someone they trust, who understands their reality, and knows what they’re talking about. You are also the voice of your customers in our own organisation, and will be working with our Product teams to ensure our solutions support their use cases. You'll be wearing many hats and should feel comfortable switching between working with customers and spearheading a wide variety of internal initiatives within Source.

What we'd love you to get excited about

• Contributing to the global availability and affordability of fruits and vegetables through collaborating with the growers that grow the fresh produce;

• Being the guide of growers on their journey to success with our solutions;

• Working closely with users and educating them on how they can extract the most value from our solutions;

• Recognising opportunities for our growers to gain additional value and working together with Sales to cross-sell other solutions;

• Working with growers and internal teams to continuously improve our solution.

You have

• 3-5 years experience working in a commercial role (customer success, account management, business development, sales)
• 3-5 years experience working in a B2B tech (SaaS) company
• Strong affinity with horticulture or agriculture
• The instinct to identify and capitalise on commercial opportunities across your customers, coordinating with your sales counterpart.

• Outstanding communication skills in English and Spanish;

• Strong analytical skills and proficiency in using data and metrics to back up what you say and what you do;

• A proactive, customer-first mindset that enables you to identify issues before they surface to ensure a top-notch customer experience;

• Active listening skills;

• A driver's licence for the United States.

• Willingness to travel 25-50% of their time